Before initiating the formal grievance/complaint process, the student is encouraged to make every effort to resolve the problem informally with the person(s) alleged to have caused the grievance. The student may present the informal grievance/complaint in writing to the person(s) alleged to have caused the grievance. This attempt to resolve the grievance/complaint informally should be started as soon as the student first becomes aware of the act or condition that is the basis of the grievance/complaint.
Academic Grievance/Complaint
Step 1: Students who have academic or administrative concerns, complaints, or problems are expected to discuss them first with the involved faculty or staff member.
Step 2: If the issue is not resolved after this discussion, or if the issue is program-related, students should consult with the Program Director or Department Manager.
Step 3: If, after discussion with the department leader, the issue is not resolved, the student should submit a written complaint either via the grievance form link in the catalog or directly to complaint@bryanuniversity.edu.
Official Bryan University Grievance Form
A member of the appropriate leadership team will contact you within three business days of the submission.
If the grievance/complaint cannot be resolved after exhausting the Institution’s complaint/grievance procedure, the student may file a complaint with the:
Arizona State Board for Private Postsecondary Education
Physical Address: 1740 W. Adams, 3rd Floor, Phoenix, Arizona 85007
Phone: 602.542.5709 / Website: https://ppse.az.gov/
File a complaint via the following instructions: https://ppse.az.gov/student-complaint-procedure
Distance Education students who have completed the internal institutional grievance process and the applicable Arizona BPPE process, may appeal non-instructional complaints to the AZ SARA Council. For additional information on the complaint process, please visit the AZ SARA Complaint page: https://azsara.arizona.edu/complaints
Arizona Consumer Protection / Attorney General:
Physical Address: 1275 West Washington Street, Phoenix, Arizona 85007
File a complaint via the following site: https://www.azag.gov/complaints/consumer
For students enrolled in Oregon:
Students should attempt to resolve any grievances they may have with their school first. Should attempts to resolve these problems with appropriate school officials fail, or should the student be dissatisfied with the final outcome of the college complaint process, then the Higher Education Coordinating Commission (HECC), can respond to a formal complaint. Students may contact the Higher Education Coordinating Commission, 3225 25th St. SE, Salem, OR 97302 or by sending an email to complaints@hecc.oregon.gov. Students may also access the HECC complaints web page.
Department of Education:
Physical address: 400 Maryland Avenue, SW. Washington, D.C. 20202
File a complaint via the following site: https://studentaid.gov/feedback-center/
Northwest Commission on Career Schools and Colleges:
NWCCU will consider complaints that relate solely to Eligibility Requirements, Standards for Accreditation, Policies, or Procedures.
Complaints of this nature can be submitted at the link below:
https://nwccu.org/complaints/
Students enrolled in the residential Certified Nurses Assistant Program in Arizona, may also elect to contact the Arizona Board of Nursing:
Should the school fail to resolve compliance, students enrolled in the Nursing Assistant Program may also choose to submit a complaint to the Arizona Board of Nursing. The electronic complaint form can be found here:
https://www.azbn.gov/education/student-complaint-intake-form